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<title>帮助中心 - {:sysconf('site_name')}</title>
{include file="head"}
<link href="/static/thinkct/css/basic.css?v=1" rel="stylesheet" type="text/css" /><script language="javascript" src="/static/thinkct/js/jquery.m.js"></script><script language="javascript" src="/static/thinkct/js/layui/layui.js"></script><script language="javascript" src="/static/thinkct/js/common.js?v=1"></script><link href="/static/thinkct/css/help.css" rel="stylesheet" type="text/css" /></head>
<body>
{include file="header_help"} <!--==========搜索区域================--> 
	<div  class="help-ser-bg"> 
		<div class="ser-box"> 
			<div class="help-ser-a">{:sysconf('site_name')}帮助中心</div> 
			<div class="help-ser-b">帮助您解决问题</div> 
				<div class="help-ser-c Search-box"> 
					<div class="help-ser-cl">
						<input type="text" id="faqName" name="faqName" value="请输入要查询的关键词" class='Search-inp' onFocus="if(value==defaultValue){value='';this.style.color='#000'}" onBlur="if(!value){value=defaultValue;this.style.color='#999'}" style="color:#999" />
					</div>
					<input type="button" value="综合搜索" class="help-ser-cr Search-btn" onclick="($('#faqName').val()=='' || $('#faqName').val()=='请输入要查询的关键词')?layer.alert('请输入要查询的关键词！',{icon:2},function(index){$('#faqName').focus();layer.close(index);}):location.href='/help/search/'+$('#faqName').val();">
				</div> 
					<div class="help-ser-d">
						<span>搜索热词：</span>
						<a href="/help/search/%E5%8F%91%E8%B4%A7">商品发货</a>
						<a href="/help/search/%E8%AE%A4%E8%AF%81">信息认证</a>
						<a href="/help/search/%E5%85%A5%E9%A9%BB">商家入驻</a>
						<a href="/help/search/%E6%B3%A8%E5%86%8C">会员注册</a>
						<a href="/help/search/%e6%8b%85%e4%bf%9d">担保交易</a>
						<a href="/help/search/%e7%a7%af%e5%88%86">积分问题</a>
						<a href="/help/search/%e4%bf%9d%e9%9a%9c">消费保证</a>
						<a href="/help/search/%e5%8d%8f%e8%ae%ae">商家协议</a>
					 </div> 
		</div> 
	 </div><div class="helpmain">

<div class="hindex">
            <div class="m mod-h01 self-service-box">
    <div class="mt">
        <h3 class="title">
            常用自助服务
        </h3>
    </div>
    <div class="mc">
        <dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img01" href="/help/maps/" target="_blank" ></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a href="/help/maps/" target="_blank">购物流程</a>
                </h3>
                <p class="text">
                   详细了解交易的步骤、操作指南
                </p>
            </dd>
        </dl>
        <dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img03" href="/help/view/81" target="_blank"></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a href="/help/view/81" target="_blank">防骗手册</a>
                </h3>
                <p class="text">
                      为避免上单受骗,不要轻易与卖家进行线下交易
                </p>
            </dd>
        </dl>
		<dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img02" href="/member/lists/cashed/" target="_blank"></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a href="/member/lists/cashed/" target="_blank">提现查询</a>
                </h3>
                <p class="text">
                   查询提现信息、处理进度、提现明细等
                </p>
            </dd>
        </dl>
        <dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img04"  onclick="selfhelp('order')"></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a onclick="selfhelp('order')">订单查询</a>
                </h3>
                <p class="text">
                  快速查看订单详情、交易时间、确认收货等
                </p>
            </dd>
        </dl>
        <dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img05" href="/member/central/certification" target="_blank"></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a href="/member/central/certification" target="_blank">认证中心</a>
                </h3>
                <p class="text">
                    邮箱认证、手机认证、身份认证、企业认证
                </p>
            </dd>
        </dl>
        <dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img06" href="/member/lists/money" target="_blank"></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a href="/member/lists/money" target="_blank">余额查询</a>
                </h3>
                <p class="text">
                    查询账户余额、消费记录、退款明细、余额充值
                </p>
            </dd>
        </dl>
        <dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img07" onclick="selfhelp()"></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a onclick="selfhelp()">找回重置</a>
                </h3>
                <p class="text">
                    在线自助找回重置登录密码、安全码
                </p>
            </dd>
        </dl>
        <dl class="self-service-list">
            <dt class="ds-icon">
                <a class="link-img link-img08" href="/member/cancel" target="_blank"></a>
            </dt>
            <dd class="ds-content">
                <h3 class="ds-name">
                    <a href="/member/cancel" target="_blank">注销账户</a>
                </h3>
                <p class="text">
                    您的离开，是平台最大的遗憾
                </p>
            </dd>
        </dl>
    </div>
    </div>
</div>

<div class="hindex">
<div class="m mod-h01 ">
    <div class="mt">
        <h3 class="title">
            热点问题
        </h3>
    </div>
    <div class="mc">
        <div id="tab" class="tabs">
            <ul class="tab-list">
		<li class="list-item current">新手上路<strong class="icon01"></strong></li>
	  
		<li class="list-item">买家帮助<strong class="icon01"></strong></li>
	  
		<li class="list-item">商家帮助<strong class="icon01"></strong></li>
	  
		<li class="list-item">支付安全<strong class="icon01"></strong></li>
	  
		<li class="list-item">违规及处罚规则<strong class="icon01"></strong></li>
	  
		<a class="list-item noclick" style='cursor:pointer;background: #ddd;' href='/help/view/8'>常见问题<strong class="icon01"></strong></a>
	</ul>
<div class="tabcons">
<div class="tabcon"><ul class="hot-topic-list"><li class="list-item01"><a class="bg-icon" href="view/8" target="_blank">账户注册</a></li><li class="list-item01"><a class="bg-icon" href="view/10" target="_blank">挑选商品</a></li><li class="list-item01"><a class="bg-icon" href="view/58" target="_blank">交易周期时长归总表</a></li><li class="list-item01"><a class="bg-icon" href="view/21" target="_blank">为什么要选择“消费者保障”认证的商品</a></li><li class="list-item01"><a class="bg-icon" href="view/15" target="_blank">如何使用搜索功能</a></li><li class="list-item01"><a class="bg-icon" href="view/18" target="_blank">为什么我购买的源码我没有确认收货却自动完结了</a></li><li class="list-item01"><a class="bg-icon" href="view/11" target="_blank">如何使用购物车</a></li><li class="list-item01"><a class="bg-icon" href="view/19" target="_blank">我购买了源码，商家不是自动发货的，商家也一直不在线怎么办</a></li></ul></div>
	<div class="tabcon hide"><ul class="hot-topic-list"><li class="list-item01"><a class="bg-icon" href="view/1" target="_blank">如何购买商品？</a></li><li class="list-item01"><a class="bg-icon" href="view/23" target="_blank">如何付款</a></li><li class="list-item01"><a class="bg-icon" href="view/24" target="_blank">有问题怎么退款</a></li><li class="list-item01"><a class="bg-icon" href="view/25" target="_blank">购买了源码怎么下载呢？</a></li><li class="list-item01"><a class="bg-icon" href="view/41" target="_blank">如何辨别哪些是自动发货源码</a></li><li class="list-item01"><a class="bg-icon" href="view/56" target="_blank">消保(消费者保障)赔付说明与赔付比例</a></li><li class="list-item01"><a class="bg-icon" href="view/54" target="_blank">交易维权中，我该如何提交凭证？</a></li><li class="list-item01"><a class="bg-icon" href="view/55" target="_blank">退款交易我应该怎么申请要求客服介入处理？</a></li></ul></div>
	<div class="tabcon hide"><ul class="hot-topic-list"><li class="list-item01"><a class="bg-icon" href="view/27" target="_blank">国家禁止买卖交易的产品</a></li><li class="list-item01"><a class="bg-icon" href="view/29" target="_blank">入驻{:sysconf('site_name')}交易平台都有哪些步骤</a></li><li class="list-item01"><a class="bg-icon" href="view/30" target="_blank">协议前言</a></li><li class="list-item01"><a class="bg-icon" href="view/59" target="_blank">入驻商家常见问题及解答</a></li><li class="list-item01"><a class="bg-icon" href="view/39" target="_blank">什么是标题关键字</a></li><li class="list-item01"><a class="bg-icon" href="view/17" target="_blank">商家信誉等级说明</a></li><li class="list-item01"><a class="bg-icon" href="view/28" target="_blank">本交易平台禁售产品</a></li><li class="list-item01"><a class="bg-icon" href="view/31" target="_blank">入驻商家基本条件</a></li></ul></div>
	<div class="tabcon hide"><ul class="hot-topic-list"><li class="list-item01"><a class="bg-icon" href="view/60" target="_blank">使用其他付款方式的用户</a></li><li class="list-item01"><a class="bg-icon" href="view/57" target="_blank">防范钓鱼网站的基本知识</a></li><li class="list-item01"><a class="bg-icon" href="view/5" target="_blank">积分是什么</a></li><li class="list-item01"><a class="bg-icon" href="view/53" target="_blank">常见问题收集中</a></li><li class="list-item01"><a class="bg-icon" href="view/16" target="_blank">消费者保障计划</a></li><li class="list-item01"><a class="bg-icon" href="view/51" target="_blank">使用支付宝的用户</a></li><li class="list-item01"><a class="bg-icon" href="view/52" target="_blank">什么是预付款？</a></li><li class="list-item01"><a class="bg-icon" href="view/50" target="_blank">如何支付</a></li></ul></div>
	<div class="tabcon hide"><ul class="hot-topic-list"><li class="list-item01"><a class="bg-icon" href="view/82" target="_blank">违规处理</a></li><li class="list-item01"><a class="bg-icon" href="view/84" target="_blank">禁限售规则</a></li><li class="list-item01"><a class="bg-icon" href="view/92" target="_blank">违规及处罚的规则</a></li><li class="list-item01"><a class="bg-icon" href="view/87" target="_blank">交易违规行为</a></li><li class="list-item01"><a class="bg-icon" href="view/89" target="_blank">搜索作弊</a></li><li class="list-item01"><a class="bg-icon" href="view/103" target="_blank">不正当谋利</a></li><li class="list-item01"><a class="bg-icon" href="view/83" target="_blank">违规扣分标准总览</a></li><li class="list-item01"><a class="bg-icon" href="view/88" target="_blank">交易违规处罚</a></li></ul></div>              
            </div>
        </div>
    </div>
</div>     
</div>

<div class="hindex">
        <div class="m mod-h01 contact-us-box">
            <div class="mt">
                <h3 class="title">联系我们</h3>
            </div>
            <div class="mod-h02">
             
                <div class="contact-us-in">
                    <dl class="dl-list fore01">
                    <dt class="title">电话客服</dt>
                        <dd class="cnt hot-line-box">
                            <p class="text">预约客服，主动回电<em class="yline">|</em><a href="/html/about/lxwm" target="_blank">更多热线&gt;</a></p>
                            <a href="/html/about/lxwm" target="_blank" class="btn-s02">点此预约</a>
                        </dd>
                        
                    </dl>
                    <dl class="dl-list fore02">
                        <dt class="title">在线客服</dt>
                        <dd class="cnt">
                            <p class="text">在线解答您的咨询，高效、便捷</p>
                            <a href="http://wpa.qq.com/msgrd?v=3&uin={:sysconf('site_info_qq')}&site=qq:{:sysconf('site_info_qq')}&menu=yes" class="btn-s04" >点此咨询</a>
                        </dd> 
                    </dl>
                    <dl class="dl-list fore03">
                        <dt class="title">提建议</dt>
                        <dd class="cnt">
                            <p class="text">投诉与建议<em class="yline">|</em>邮件留言<a href="mailto:{:sysconf('site_info_email')}">{:sysconf('site_info_email')}</a></p>
                            <a href="/bbs/post/suggest" target="_blank" class="btn-s02">我要留言</a>
                        </dd>
                    </dl>
                </div>
        </div>
    </div>
</div>
</div>
{include file="bottom"}
<script>
$(".tab-list .list-item:not(.noclick)").on('click',function(){
	$(this).addClass('current').siblings('li').removeClass('current');
	var $i=$(this).index();
	$(".tabcons .tabcon:eq("+$i+")").removeClass('hide').siblings('.tabcon').addClass('hide');
})
function selfhelp(i){
	if(i=='order'){
		layer.prompt({
		  formType: 0,
		  shade: [0.2, '#000'],
		  title: '请输入订单号'
		},function(value, index){
			o = value.replace(/[^\d]/g,"");
			if(o.length>11 && o.length<15){
				location.href="/member/myorder/"+o;
			}else{
				layer.tips('订单号有误，请重新输入！', '.layui-layer-input',{time: 5000});$('.layui-layer-input').val('');$('.layui-layer-input').focus(); return false;
			}
		});
	}else{
		layer.msg('您要找回？',{time: 20000,btn: ['安全码', '登录密码'],btn1:function(index){
			location.href="/member/fetch/safe";
		},btn2:function(index){
			location.href="/member/fetch/pass";
		}
		});
	}
}
</script> 
</body>
</html>